In the ever-evolving landscape of healthcare, the role of Recruitment Process Outsourcing (RPO) companies is becoming increasingly vital. This blog sheds light on the success story of Hire Velocity, a pioneer in healthcare RPO solutions, as it navigated the challenging task of filling Health Navigator roles for the nation's largest provider of value-based care dedicated exclusively to serving rural America.
The Client: The Nation's Largest Provider of Rural Value-Based Care
In rural America, where healthcare challenges are distinctive, the population, older and sicker with higher rates of chronic diseases compared to urban counterparts, faces a considerable gap in access to care. To address this, Hire Velocity's client, a healthcare company dedicated to serving rural communities, steps in with a commitment to providing value-based care solutions.
Functioning as an extension of existing healthcare teams, the client focuses on making healthcare more accessible for rural patients. Their approach involves dedicated local health navigators who assist patients in navigating the complexities of the healthcare system. Through an integrated technology platform, these navigators ensure personalized and comprehensive care, aiming to bridge the healthcare gap in rural America.
The Position to be Filled: Health Navigator
The pivotal role of Health Navigators involves simplifying the complex healthcare journey for patients, establishing connections in primary care clinics, coordinating care, and providing crucial support. Their contribution is instrumental in ensuring that rural Americans receive the quality care they deserve. Successful candidates for this role must possess a profound commitment to community well-being, strong communication skills, and the ability to thrive in a fast-paced environment.
The challenge at hand was substantial—filling multiple Health Navigator positions across the United States, specifically catering to the unique healthcare needs of rural areas. The desired qualifications encompass excellent customer service, technological proficiency, and a preference for individuals with some medical background. The objective was to complete the recruitment for these positions within a two-week timeframe to facilitate timely training in Nashville.
Recruiting Success: Recruitment Process Outsourcing
Hire Velocity efficiently enhanced the client’s recruitment procedures by implementing a comprehensive Full Cycle Recruitment Process Outsourcing (RPO) solution, effectively overseeing the entire hiring lifecycle. The dedicated team from Hire Velocity provided essential support in leadership, recruiting, and sourcing, employing a systematic approach. The integration of a proprietary Applicant Tracking System (ATS), coupled with cutting-edge technology, email lists, cold calling, and a disciplined recruitment methodology, contributed to the overall success.
To address the specific requirements, Hire Velocity assembled a team of 21 recruiters, focusing their search strategy on individuals with diverse medical field backgrounds, encompassing medical assistance, medical insurance expertise, and some nursing experience. Concurrently, candidates with robust customer service backgrounds were also actively pursued.
Leveraging multiple platforms such as Appcast, Indeed, Ziprecruiter, LinkedIn, and the client's ATS, the recruitment team generated a substantial pool of candidates. Throughout this process, a total of 13 referrals were received, showcasing the effectiveness of the comprehensive recruitment efforts.
Smooth Processes and Timely Fills
The recruitment process demonstrated remarkable efficiency, with a two-week time-to-fill ratio from job posting to closure. Despite challenges in some rural areas regarding pay rates, the overall success remained unhindered. The interview-to-offer or hire ratio was an impressive 73%, while the offer-to-offer acceptance rate soared to 94%.
Healthcare RPO Client Satisfaction
Hire Velocity’s client expressed immense satisfaction with the outcome, anticipating an expedited collaboration in the upcoming year. A testimonial from the VP of one of the clinics resonates with the success achieved:
"Thank you so much Hire Velocity! I want to say thank you to the team for all your hard work this past year. It has been such a pleasure working with you, and we could have never climbed the mountain without your help!"
Explore Healthcare Recruitment Process Outsourcing (RPO) Solutions with Hire Velocity
As we celebrate this triumph in healthcare recruitment, Hire Velocity continues to be at the forefront of RPO excellence. If you're seeking transformative healthcare staffing solutions, contact us today to explore how our expertise can shape your recruitment success.
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